Frequently Asked Questions.

Classy Couture (SG) curates premium contemporary fashion and boutique surplus through independent sourcing partners. Our suppliers describe their stock as surplus or overstock merchandise offered outside conventional retail channels. We select pieces with an emphasis on design, fabric and construction.

Our products are sold as brand-new and unworn, with the same fabrics and finishing as their full-price counterparts. Our suppliers represent the merchandise as authentic, but we do not hold independent authentication certificates or provenance documentation for individual products.

Classy Couture (SG) is an independent boutique and is not affiliated with, authorised by or endorsed by the original brands.

Some pieces arrive with trimmed, removed or modified interior labels. Label conditions vary by item and do not, by themselves, establish authenticity or indicate a manufacturing defect.

Please message us on Instagram or use the website chat bubble to enquire about a specific style before ordering.

Items are sold as new and unworn unless otherwise stated. Minor creases, loose threads or light surface dust may occur from storage and transit. These are assessed in context; significant defects or discrepancies from the product description will be reviewed individually.

Availability can change. For items listed more than three days ago, we recommend sending a screenshot of your cart through the chat bubble at the bottom-left of our website or via Instagram.

We typically reply within one business day. If an item is unavailable after payment, we will refund the unavailable item in full.

Ready-Stock pieces are already available in Singapore and typically take 1–2 business days to process. Pre-Order pieces require sourcing and transit to Singapore before dispatch.

All items are Pre-Order unless explicitly labelled Ready-Stock.

Please refer to the measurements and sizing information on the product listing, where available. Fit can vary by design. If you need guidance, contact us BEFORE ordering; sizing-based change-of-mind exchanges are not available.

Total estimated wait time = processing time + shipping time. Processing is the time needed for items to reach us and become ready for dispatch in Singapore.

Timelines are estimates and may vary during peak seasons, holidays, customs clearance or unexpected disruptions. A delay beyond a courier estimate does not automatically entitle an order to a refund.

Tracked doorstep delivery takes approximately 2–3 business days after processing. Delivery is free for PayNow payments via HitPay, or S$5.95 for credit cards and other supported methods such as Apple Pay, GrabPay and ShopeePay.

Need something urgently? Contact us before ordering to ask about express processing, which may be available for an additional fee. We generally dispatch items in the same order together. For separate dispatches, place separate orders or enquire about additional shipping charges.

Orders enter processing shortly after checkout. Modifications and cancellations are considered on a best-effort basis and cannot be guaranteed. Contact us promptly with your order number.

Because of our boutique surplus pricing and sourcing model, we DO NOT accept change-of-mind returns or exchanges, including incorrect size selection or personal preference.

If an item is faulty, or incorrect, we assess the circumstances and offer an appropriate remedy.

Please contact us within 3 business days of delivery with your order number, a description of the issue and clear photographs. We assess cases individually and may provide a repair, replacement, refund or other appropriate remedy.

Once a parcel is handed to the carrier, delivery is subject to the courier's processes and terms. Classy Couture (SG) does not accept responsibility for carrier-caused loss, theft or damage.

Optional protection products are available on our website: Local Shipping Protection and Overseas Shipping Protection. Coverage depends on the selected product, shipment method and applicable terms; please review these before purchase. Contact us if a shipment goes missing or arrives damaged so we can investigate.

We accept supported checkout methods including PayNow via HitPay and credit cards. Enjoy 5% off any two items, automatically applied in your cart, and complimentary Singapore shipping when paying through PayNow via HitPay.

Eligible international buyers may save an additional 3% with Wise. For Wise, PayPal or bank transfer arrangements, select the relevant alternative payment option at checkout and contact us to complete payment. Promotions are subject to their stated conditions.

Create an account and use the Rewards button on our website (bottom right Gift icon) to view current earning and redemption options. Head here for more information.

Yes, we ship to supported international destinations via tracked economy postage, FedEx, UPS and DHL. Other couriers may be arranged upon request.

If a shipping option is missing at checkout, your parcel may exceed a service's weight limit. Please contact us for a tailored quote or split the purchase into smaller orders.

For Singapore orders, applicable GST is included in listed prices. International orders may incur import duties, VAT, customs handling fees or other destination-specific charges, normally payable by the recipient. For an estimate, kindly check with your local DHL / FedEx / customs office. Classy Couture (SG) is not liable for charges on delivery, and we cannot return nor refund orders not received because of unpaid duties. Parcels shipped with comprehensive shipping insurance are declared at full order value.

NOTE FOR USA-based buyers: Since 29 August 2025, the USD $800 duty-free (de minimis) rule no longer applies, hence ALL parcels to the USA are charged duties and tax. Fees at delivery include, but aren't limited to: (1) Import tax of 12.5% of the declared value; (2) Ad valorem tax of 4–32%, depending on the material (US customs decides); (3) Brokerage fee of US$17 per parcel, charged by the courier. Add your UPS / FedEx / DHL account number in the remarks box at checkout to speed up clearance. Rates can change at short notice, so please check the latest on official US government sites such as CBP.gov before you order.