Frequently Asked Questions

Before you cart out!

Considering potential inventory discrepancies and to ensure stock availability, kindly DM a screenshot of your cart to our Instagram for items listed over 3 days ago before checking out!

We will reply to you as soon as we can! (Typically within 1 working day)

Order processing/shipping wait times

We strive to process and ship orders as quickly as possible!

Total wait time = processing time + shipping time

Processing times:

  • Ready-stock items; 1-2 business days
  • Pre-order items; typically 10 business days. All products are pre-order items unless otherwise stated!

Shipping times for Singapore addresses:

  • Next-day tracked doorstep delivery (2-3 business days)
  • FREE for payment via PayNow (HitPay gateway)
  • $5.95 for payment via credit card

Shipping times for Rest of World:

  • SingPost tracked economy postage (14-21 business days)
  • DHL express (3-7 business days)
  • Other courier services can be used upon request 🙂

    *Please note that processing and shipping times may vary during peak seasons or due to unforeseen circumstances. Chat with us if your order is urgent!

Refund/return policies

All orders are confirmed once placed, hence we cannot change or cancel your order. All sales are final. We do not offer returns, refunds, or exchanges.

All items are brand new. However, some items may have some creases, loose threads or very slight dirt on them which do come off in the wash. These do not constitute as defects. Fussy buyers are advised to shop from the original retailers instead!

Should you require any help with sizing or picking between various styles, do reach out to us — we’re friendly! 🙂

If there are any problems with your order received, kindly contact us within 3 working days of receipt. Any requests beyond that date will not be entertained. (We've had ladies return us dresses claiming they're brand new but have been worn and damaged 😢)

Discounts & wholesale pricing!

  • 5% off any 2 items auto applied in cart
  • Free doorstep delivery for Singapore addresses: payment via PayNow (HitPay gateway)
  • Buyers outside of Singapore: save extra 3% off your order total for payment via Wise! See next section for more details 🙂
  • Additional promotions from time to time! Follow us on Instagram for the latest updates!

We also offer wholesale pricing, alongside packaging and discounted express international shipping rates to meet your business’ needs.

For wholesale partnership enquiries, feel free to drop us an email over at the “Contact Us” form!

[SAVE $] Other payment methods for buyers outside of Singapore!

Aside from credit card, we accept various payment methods for buyers shopping from outside of Singapore!

  • Wise: SAVE extra 3% off your order total ✨; ~1% transaction fees depending on the currency
  • Paypal: 4.4%+SGD0.5 transaction fees
  • Bank Transfer: as per your preferred bank rates

If you wish to use any of the above methods, select payment method "Other options for international buyers" when carting out! Then Instagram DM us to complete your payment to confirm your order.

Customs duties & import taxes

For Singapore addresses, GST is absorbed in the prices!

For orders outside of Singapore, shop with ease with minimal duties and taxes! Reach out to us on Instagram for more information 🙂

Product authenticity & label condition

All products are specially sourced from the original factories. Most items have their labels cut for legal reasons. Cut labels are not considered as defects.

Follow us on Instagram to check the label conditions of specific products!

Why are there no options for the shipping fees displayed?

When shopping from outside of Singapore, shipping rates for Standard and Express shipping should be displayed at the check out page.

If any of those rates are missing, your cart likely contains products that exceed the weight limit for Standard (2kg) and Express (3kg) parcels.

Kindly Instagram DM us for a shipping quote to have your whole order sent as one big >3kg parcel! Conversely you can cart out just 3 to 6 items at a time, if you wish for the items to be split into separate parcels for shipping.

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