Refunds & Returns

All sales are final. We do not ordinarily offer returns, refunds or exchanges for:

• Change of mind or personal preference.
• Incorrect size, colour or style selected at checkout.
• Items that differ from personal expectations but match the listing description.
• Minor colour differences resulting from lighting, photography or screen settings.
• Minor characteristics or packaging imperfections disclosed in the listing.

Please check the description, available measurements, images and selected variant before ordering. If unsure, contact us before checkout.

We begin sourcing, reserving or preparing your items soon after an order is placed. Changes and cancellations therefore cannot be guaranteed after checkout.

This includes changes to size, colour, variant, quantity or delivery arrangements. Please contact us as soon as possible with your order number if you need assistance; we will assess what is still possible.

If an item becomes unavailable and we cannot fulfil it, we will arrange a full refund for that unavailable item.

Unless expressly marked Ready Stock, items are generally sourced upon order. Estimated processing times are:

Shipping time is additional. Estimates may change due to supplier delays, holidays, peak periods or other fulfilment circumstances.

Delays beyond estimates do not qualify for refunds. Please see our Shipping Policy for delivery details.

If an item arrives incorrect, damaged, or defective from its description, please contact us within 3 business days of delivery.

To help us review your concern, please provide:

1. Your order number and the affected item.
2. A brief description of the issue.
3. Clear photographs of the item and affected area.
4. Photos of packaging and the shipping label, if relevant.

Where reasonably possible, retain the item and packaging during our review. Confirmed issues will be addressed with an appropriate remedy, which may include a repair, replacement or refund.

Reviews will not be entertained past the 3-business day reporting period.

Products are sourced through independent suppliers and may arrive with trimmed, removed, altered or generic labels.

Light storage creasing, occasional loose threads, dust or minor packaging wear may occur. Such characteristics do not constitute a defect, but we will fairly assess material defects and significant differences from a product's description.

If you need clarification about an item's condition, labels or presentation, please contact us before ordering.

Delivery is handled by the relevant courier after dispatch. Transit times may be affected by customs clearance, weather, service disruptions or other circumstances.

If a parcel appears lost, arrives damaged or contains missing items, please contact us promptly with your order number and supporting details. We will review the matter and, where appropriate, assist with courier enquiries or claims.

Optional parcel protection is available, subject to the terms and limits of the selected product.

See our Shipping Policy, Singapore shipping protection and overseas shipping protection for details.

Approved refunds will generally be returned to the original payment method where technically possible. The time required for funds to appear depends on the bank and payment provider.

For an issue affecting only part of an order, a refund may relate only to the affected item or amount, unless applicable law requires otherwise. We will explain the resolution after reviewing your case.