Shipping Policy.
Processing & preparation times
Classy Couture (SG) ships from Singapore. Unless a product is specifically marked as ready-stock, it is treated as a pre-order. Processing time is the estimated period needed to source and prepare an item for dispatch in Singapore; it does not include delivery time.
Your total estimated wait = processing time + delivery time. These are estimates, not guaranteed arrival dates. Peak seasons, holidays, supplier availability and logistical disruptions may affect timing.
If you need an item urgently, please contact us before ordering. Expedited processing may be available for an additional charge, subject to confirmation.
Delivery options & estimated transit
Once your order has been prepared and dispatched, the following delivery estimates generally apply.
| Destination / service | Estimated transit after dispatch | Notes |
|---|---|---|
| Singapore · Tracked doorstep delivery | 2–3 business days | Free with PayNow via HitPay; S$5.95 with other supported payment methods. |
| International · Tracked economy | 14–21 business days | Uninsured economy service; availability and rates shown at checkout where supported. |
| International · FedEx / UPS express | 3–5 business days | Subject to destination, service and customs clearance. |
| International · DHL express | 2–3 business days | Subject to destination, service and customs clearance. |
Delivery estimates begin after dispatch, not on the order date. Shipping methods, courier selection and charges may vary by destination, parcel size and weight. Other courier arrangements may be requested before checkout.
Items placed in one order are generally dispatched together once all pieces are ready. If you would like available items sent earlier, please place separate orders or contact us to discuss whether split delivery can be arranged at an additional shipping cost.
If international shipping rates do not appear at checkout, particularly for heavier carts, please contact us for a quote or possible split-parcel arrangements.
Customs, duties & import taxes
Prices for orders delivered within Singapore include applicable Singapore GST. For international orders, destination-country import duties, VAT, sales taxes, customs processing fees and other charges may apply.
These destination charges are not included in the item price or shipping fee and are the recipient's responsibility. Amounts depend on the destination's rules, the goods and the courier; we cannot reliably predict them in advance.
Customs authorities or delivery partners may contact you (via your email or phone number submitted at checkout) for information or payment before releasing your parcel. Please respond promptly to avoid additional storage fees, delays or return-to-sender charges. Classy Couture (SG) is not liable for charges on delivery, and we cannot return nor refund orders not received because of unpaid duties. Parcels shipped with comprehensive shipping insurance are declared at full order value.
For an estimate of possible import charges, check with your local customs authority or selected courier before purchasing.
Tracking, delays & parcel protection
Where a tracked service is selected, tracking information will be provided when available. Tracking updates may take time to appear after handover to the delivery provider.
We work with shipping providers to investigate reported delays, missing parcels or transit damage. Courier transit times are estimates, and delays do not qualify an order for cancellation or refund.
Optional parcel protection products are available for customers who want to review additional coverage arrangements. Please read the relevant product's terms, eligibility, exclusions and claims process before purchasing:
Any compensation or coverage depends on the applicable courier or protection terms, the shipment circumstances and the relevant limits.
Shipping addresses & changes
Please review your name, phone number, delivery address and postal code carefully before placing an order.
If you need to correct an address, contact us as soon as possible with your order number and the complete revised details. We will try to accommodate the request, but changes are not guaranteed once an order has been dispatched.
If a parcel has already entered the courier network, any rerouting is subject to the courier's approval and may incur additional fees. The change address fee is payable by consignee ( Deliveries outside of Singapore: usually around SGD 20 depending on the courier. Deliveries within Singapore: usually around SGD 5-7. In the event that the item is sent back to the us, we will need to resend the package to the new address, so do expect slight delays.). Parcels returned because of an incomplete, inaccurate or unclaimed delivery may require a new shipping payment before resending.
Missing, damaged or incorrect deliveries
If your parcel arrives visibly damaged, contains an incorrect item, or appears incomplete, please contact us as soon as possible, within 3 business days of delivery, so we can investigate promptly.
Include your order number, a short explanation and clear photographs of the outer packaging, shipping label and affected items where relevant. Please retain the packaging until the issue has been reviewed.
We will assess the circumstances and work with the delivery provider where appropriate..
For change-of-mind purchases and order cancellations, please refer to our Refund & Return Policy.
Questions about your delivery?
For stock checks, urgent orders, shipping quotations or order concerns, message us before placing your order whenever possible.
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